There are no returns after 30 days. Returns should be requested in writing through email. Product returns may be subject to a 20% restocking fee. All returns must be recieved back with original packinging materials in New Condition.
Do you have a wholesaler or distributor's discount?
Yes, even though our prices are all ready discounted, we offer additional trade discounts. Please call us to discuss your discount. Orders must be at least 5 pieces or more to be eligible.
If you need to contact us, our Customer Service Department is available Monday- Friday, 9:00 a.m.-6:00 p.m. CST, Tel. 800-881-5901. Most questions can be answered by your representative either online or through telephone.
All returns must be made within 15 days after shipment date. There will be a 20% stocking fee for all returns. The returnable item should be shipped via traceable means such as DHL, UPS, FedEx, and insured for the full price.
All returns must be pre approved and have an RGA number via email or by phone. You are responsible for the shipping costs of returning the item. We don’t accept any freight collect for the return. We will carefully inspect the returned item before issuance of refund or replacement.
The returned item must be in original uninstalled condition, unused or unaltered and in its original carton and packaging.
Please allow up to 7 business days for us to process your return.
Per our "15 Day Risk-Free Return Policy" returns will be accepted within 15 business days of product receipt. Shipping charges on returns shall be the responsibility of the customer and all returned items must be returned in "new" or "like new" condition, in undamaged original manufacturer's packaging and with all original product manuals. After the product is received, inspected and verified to be in "like new" condition, a full refund will be provided on the product purchase price minus any original shipping charges and minus a 20% restock charge. For products sold with a "Free Shipping Promotion" or "Flat Rate Shipping" the actual freight cost to originally ship the product will be deducted from your refund.
